PRODUCTS & SERVICES
产品与服务

Joanwell

Part 01

服务分工

Service Division

服务分工
Part 02

计费规则

Bill Rules

计费规则
Part 03

治愈之旅

Journey of Healing

治愈之旅
Part 04

养心之旅

Heart Nourishing Journey

养心之旅
Part 05

定制之旅

Customized Journey

定制之旅
Part 06

增值服务

Value-Added Service

增值服务
Part 07

服务说明

Service Description

服务说明

合规前置说明

我方仅提供医疗协调、行程统筹等非诊疗服务;所有诊断、检查、治疗由合作医院完成。

医院诊疗、手术、药品、住院等费用均由客户单独结算,不含在平台服务费内。

Compliance Note

We only provide non-medical coordination and itinerary arrangement services. All diagnosis, examination and treatment services are completed by cooperative hospitals. Hospital medical fees are settled separately and are not included in platform service fees.

Service
Division

服务分工
Part 01.

Our Platform Provides

我方平台提供

国际医疗协调、医疗资源匹配、就医流程管理、双语沟通支持、住宿与出行统筹安排

Healthcare coordination, resource matching, medical journey management, bilingual communication, accommodation & transportation arrangement

Hospitals Provide

合作医院提供

医学诊断、专科检查、临床医疗评估、治疗方案制定、临床医疗操作

Medical diagnosis, specialist examinations, clinical assessment, treatment planning, clinical procedures

Bill Rules

计费规则
Part 02.

• 总平台服务费 = 产品标准版套餐费用 + 所选增值包费用;

• 平台服务费包含:入境必要准备工作、入境行程统筹、在渝食宿安排、医疗资源沟通协调、全周期专车接送、全程管家服务、就医病历报告双语档案、离境行程统筹、离境后30天随访、后续来渝优先通道。

• 所有医院就医项目费用单独结算给院方。


• Total platform service fee = Standard product package fee + selected value-added package fees;

• Platform service fee includes: essential pre-entry preparations, coordinated entry itinerary, accommodation and dining arrangements in Chongqing, communication and coordination of medical resources, dedicated chauffeur services throughout the entire stay, full-cycle concierge service, bilingual medical records and case reports, coordinated departure itinerary, 30-day follow-up after departure, and priority access for future visits to Chongqing.

• All hospital-related medical service fees are settled directly with the respective hospitals.

Journey of Healing

治愈之旅
Part 03.

Heart Nourishing Journey

养心之旅
Part 03.

Customized Journey

定制之旅
Part 03.

增值服务

增值服务
Part 06.
12-Month Advanced
Cross-border Follow- up Package

12个月跨境高阶随访增值包

National Expert Medical
Consultation Service Project

国家级专家诊疗服务项目

Accommodation
and Meals Upgrade

食宿升级模块

Chinese
Therapy Upgrade

中式理疗升级模块

Part 07.
Service Description
服务说明

如套餐1+套餐4,

客户从远程评估之后希望我司继续跟进全流程医疗管家服务,
亦可继续选择套餐6在术后进行重庆康养与游玩深度体验。

Our products can be freely combined and selected according to actual needs.

For example, if a customer chooses Package 1 + Package 4, after remote assessment they may wish for us to continue with the full-process medical concierge service, and can then opt for Package 6 to enjoy an in-depth wellness and leisure experience in Chongqing post-surgery.